Friday, October 11, 2013

How to deal with an MUA / SA : Open Talk

Do you actually take some time and prepare yourself a bit before shopping? 

I do ! 

Having so many shopping malls to choose from, the one with my favorite brands comes first and the next thing would be the Sales Associates [SA] or Make Up Artists [MUA]. The more comfortable I am with an SA the more frequent and more happy I would be to go to that mall. A MUA from a luxury brand has always been very sweet and I meet her whenever I go to the mall. During one such meeting we had a long discussion about the general attitude of SAs and MUAs and I would like to talk about it a little here today.


Source


Something that I noticed over years is that the SAs/MUAs don't really like it when you say you know about the brand well !! They either argue with us to prove us wrong somewhere or they just refuse to help us in anyway. Of course this doesn't happen much with MUAs but SAs do feel bad when you say you know a lot about their brand and you say you don't need their assistance ! I experience this attitude at least once every time I go for shopping. Do you feel the same?

My second concern is with the MUAs. When they suggest you a product, say A over B and you choose B they are unhappy ! Since I am very regular in the malls they remember me very well and they give a frustrated or unhappy look when they see me !!!  I will be glad only if I buy what I like and not what they say. Does this happen to you too?

It is good that SAs and MUAs have more knowledge about the brand and their products compared to how they were a decade ago but that doesn't mean we should blindly go by what they say nor we have to please them in any way. One of my friend literally makes it a point to buy at least one product suggested by the SA to please her !! 

Is the rule getting reversed here? 

SA should please the customer or the customer should please the SA ????? !!!!!!!



♥ Aarthi ♥

16 comments:

  1. Great Post SA should please the customer, It is their Job, what they are appointed for!!!
    Because this issues with MUA and SA I am afraid of going to the MAC, Inglot etc shops in the MALL though they are just just in front of me where I am standing in the mall :p I will just watch them what they are doing and left the place without going inside...
    Their attitude leads to loose their customers...
    I were in Phoenix mall just in front of the MAC store, but not all inclined to go inside though my hubby pushing me to go and shop :(

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    Replies
    1. I so hate to go to MAC, Phoenix just for the attitude of the MUAs there ! I have told this a million times before. Since it is close to my place I just walk-in, pick what I want, bill it and walk out. I do not even look at their face nor ask them for anything !!

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  2. Brilliant post.. I feel the same. I mostly say no to the assistance of SA's when in drugstores or lifestyle. I consider opinions of MUAs but still last word is mine.

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    Replies
    1. True.. It should always be like that.

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  3. Ya I also had a bitter experience with SA's attitude towards me.she pushed me to buy the lip shade,foundation shade she applied on me,but I refused to buy that particular shade that shown me like a ghost.before going for shopping I read for reviews and myself arrive a decision that shade might suit me.then I will go ahead and pick it without second thought.

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    Replies
    1. Same here Lakshmi.. I make sure I buy only what I want and not what they suggest ! Never ! And that is the lil story behind this post :)

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  4. Apart from those pushy SA's some good,humble,well trained SAs are really helpful to choose the products.I had a very nice experience in Chanel store,Mac store at EA MALL,some SAs at health and glow stores.But if I am not a mood for cosmetics shopping I don't even stare at them.just cross that place.

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  5. I know that frustrated look at MUA give you. Now that I am learning about wines a lot, I get the same even at restaurants who end up suggesting wrong pair with food or warm wine...urghh.
    I think no one want to know that someone else know more than them. This attitude diminishes the moment people get to know that there is lot to learn but maybe the MUAs and SAs are not ready for such spiritual guidance and hence continue the way they are. The best thing to do is to ignore them those kinds completely! There will be a day when you find the perfect SA. I had discovered my favorites in Delhi and then I had to come to Kolkata where I am still searching for better SAs everytime. I have found good Maybelline and Lakme SA so, keeping my hopes up. The high brands generally have good helping SAs.

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    1. Well said Shayoni. I totally ignore them !

      I just found one 'perfect' SA - good knowledge about the brand, friendly, not pushy and someone who does not lie !!! I am still waiting to spot a couple of more such SAs..

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  6. I thought only in my counter SA or MUA have this prob :P i hate them all .One thing i would like to add is that male SA are better at selling and putting up with arguments then female ones.

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    Replies
    1. Lol ! It happens everywhere but I can't differentiate them gender wise ...

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  7. Recently I went to mac n I was irritated with sa there she was not ready to show me anything
    I came back irritated

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    Replies
    1. It happened to me too.. I wonder why they stand in the stores then !!

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  8. I have had both good and bad experiences with SA's and yes i agree with the gender thing. i personally prefer shopping in an outlet that has warm n courteous SA's/MUA's. If they r rude, i will show them a new definition for the word "rude" and will walk away.

    ReplyDelete
    Replies
    1. Lol ! That's how we have to be actually :)

      Delete

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